Refund & Cancellation Policy

This Refund & Cancellation Policy applies to the optional paid subscription plans (such as Monthly, Bi-annual, Annual and Pro) that you buy on the MyHomieo website or apps. Friends, groups, events and companion plans are free to use. Payments are processed by our payment partner, Razorpay, and we never see or store your card or bank details.

• You can cancel auto-renewal at any time from Profile → Subscription. Cancelling is free.
• After you cancel, you keep your plan until the end of the period you have already paid for, and you will not be charged again.
• Cancel before the renewal date to avoid the next charge. A renewal that has already been charged is not reversed by cancelling afterwards, unless it qualifies for a refund below.
• Deleting your account does not cancel a plan automatically. Please cancel your plan first.

If anything goes wrong, make a claim and we will refund you when the claim is valid. For example:

• You were charged but your plan was not activated.
• You were charged more than once for the same plan, or charged an incorrect amount.
• You were charged for a renewal after you had cancelled in time.
• A fault on our side stopped you from using the features you paid for.
• A payment was made on your account without your authorisation.

We do not give refunds for a change of mind, or partial refunds for unused time, on a plan that was active and worked as described — unless the law requires it.

• Email arvind@myhomieo.com from your registered email address with the subject “Refund claim”.
• Tell us what went wrong, and include your Razorpay payment ID or a screenshot of the payment, so we can find it quickly.
• We will review your claim and reply within 5 business days. We may ask for more details.

• Approved refunds are sent to the original payment method (card, UPI, net banking or wallet) used for the purchase.
• Once we approve a refund it is processed straight away. It usually reaches your account in 5–7 business days, depending on your bank or payment provider.
• If your plan was refunded in full, the plan ends when the refund is made.

If money was debited from your account but the payment failed and no plan was activated, the amount is normally returned automatically by your bank or Razorpay within 5–7 business days. If it is not, contact us and we will help.

Switching to a different plan replaces your current plan once the new payment is confirmed. If we change a plan’s price, we will tell you before it affects your next renewal so you can cancel first.

Questions about a payment or a refund? Email arvind@myhomieo.com or use our Contact page and we will help.